Quality Care

Key Insights 2024-2025 Patient Satisfactory Survey:

1. Nurses Communicate Well (Q23):

– Benchmark: 74%

– Improvement seen in SEIU025 (76% -> 84%)

– Improvement in SEIU045/046/047 (73% -> 78%)

– Decline in SEIU1 (76% -> 64%)

2. Doctors Communicate Well (Q26, Q27, Q32)

– Benchmark: 93%

– All Groups improved slightly, with SEIU045/046/047 reaching 84%, though still below benchmark.

3. Receive Care Quickly (Q7, Q9, Q13, Q35)

– Benchmark: 78%

– Significant Improvement across all groups, especially SEIU025 (44% -> 69%) and SEIU045/046/047 (51% -> 74%)

4. Overall Rating (Q42):

– Benchmark: 83%

– Strong Gains in SEIU025 (56%-> 73%) and SEIU045/046/047 (58% -> 78%)