FAQ
Union Health Service Medical Records release form can be requested by calling the Health Information Department at 312-423-4200 extension 3266 or please click on the link below to complete the required documentation and mail to Union Health Service or fax the completed form to 312-829-0185.
Processing can take up to 14 days. The Health Information Department staff will contact you when your records are ready.
When a member receives an order from a Union Health Service physician the member is instructed to contact the Union Health Service Medical Management Referral Department after 5 to 7 working days (312 423-4200 extension 7996). All orders are reviewed for benefit and eligibility verification. This department processes approximately 1600 phone calls and 2000 referrals a week. Referrals are processed in the order of receipt.
The very first thing you should do is call your participating pharmacy, even if you have zero refills. The pharmacy is the bridge between you and your Union Health Service provider that can make the process easier and more efficient for everyone. When you call your pharmacy, they will send a message straight to Union Health Service.
Outside prescription request refills can now be sent electronically to your physician. Please ask your pharmacy to send it electronically to your physician. https://www.unionhealth.org/services/
-How do I know if I am eligible for a refill?
Union Health Service will look up the last time you came in for a physical. If you were seen within the last year, then you can typically be approved for a refill. If you have a scheduled physical, but many months away, not to worry. As long as Union Health Service sees that your appointment is scheduled, they will refill your prescription.
Please call Union Health Service at 312-423-4200, select your language, then select option 1 for Immediate Medical Attention.
Flu shots can be obtained at the time you are in the clinic for any type of scheduled appointment.
Please call the Union Health Service Member Service Department at 312-423-4200 extension 7997 Monday-Friday during normal hours and speak to a Member Advocate to assist with your change of information.
As a Union Health Service Member you will need to obtain a medical insurance card for some services, please call the Union Health Service Member Service Department at 312-423-4200 extension 7997 and they can mail you a Union Health Service medical card.
Insurance Cards can only be obtained from your plan, contact your union for insurance cards. Please refer to the Member Benefit Section https://unionhealth.org/member-benefits/ for additional information on your benefits.
Please call the Union Health Service Claims Department at 312-423-4200 extension 3262. Some claims are paid by your union. Please refer to the Member Benefit https://unionhealth.org/member-benefits/for information on workers compensation, third party claims and forms.
Please contact your union regarding dental benefit. Please refer to the Member Benefit https://unionhealth.org/member-benefits/ for information on your benefits.
Please refer to the Member Benefit https://unionhealth.org/member-benefits/ for information.